Biden's 'Time Is Money' Initiative Targets Unwanted Subscriptions and Junk Fees to Protect Consumers

August 12, 2024
Biden's 'Time Is Money' Initiative Targets Unwanted Subscriptions and Junk Fees to Protect Consumers
  • The Biden administration has announced a new initiative called 'Time Is Money' to enhance consumer protections against corporations.

  • This initiative aims to simplify the process for consumers to unsubscribe from unwanted memberships and recurring payments, addressing burdensome corporate practices.

  • Neera Tanden, a White House domestic policy advisor, highlighted that companies often create obstacles to canceling services to retain consumer funds longer.

  • The initiative specifically targets issues where businesses complicate the cancellation of unwanted subscriptions.

  • New rules will require businesses to facilitate easier cancellation of subscriptions and improve customer-service chatbot functionality.

  • Additionally, the administration is urging health insurance companies to allow online submission of claims instead of requiring printed forms.

  • The Federal Communications Commission is exploring extending customer service requirements to phone, broadband, and cable providers.

  • The White House has been actively combating junk fees since late 2022, aiming to prohibit hidden charges and ensure transparency in pricing.

  • The U.S. Council of Economic Advisers estimates that consumers spend $90 billion annually on junk fees, equating to over $650 per household.

  • This initiative is part of a broader effort to alleviate financial strains on voters amid ongoing inflation concerns.

  • The actions announced do not require congressional approval and will be implemented gradually over the coming months.

  • The administration is also launching a feedback portal for the public to suggest additional areas for improving consumer experiences related to time and money.

Summary based on 10 sources


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