Airbnb Launches Global Co-Host Network to Revolutionize Property Management and Enhance Guest Experiences
October 17, 2024Airbnb has officially launched its Co-Host Network, designed to connect users with experienced co-hosts for property management.
This network features over 10,000 co-hosts across ten countries, each required to maintain an impressive average rating of 4.86.
Co-hosts can assist property owners with various tasks, including creating listings, taking photos, cleaning, and managing guest communications.
This new model has the potential to shift industry dynamics by offering more personalized experiences for both guests and property owners while reducing fees.
Airbnb's chief business officer, Dave Stephenson, noted that many hosts are more inclined to accept guests if they receive additional support, which the new features aim to provide.
The Co-Host Network is designed to attract new property owners and encourage existing hosts to list their properties more frequently.
Experts suggest that this co-hosting marketplace could challenge traditional property management services, particularly those offering partial management.
Concierges using the platform will incur a commission fee ranging from 17% to 20% of the rental price for payment and service facilitation.
The latest updates also include redesigned search filters, localized payment methods, and a welcome tour for first-time users, enhancing the overall guest experience.
Research indicates that over 40% of hosts would increase their hosting activity if they had additional assistance, highlighting the demand for co-hosting services.
Judson Coplan, VP of Product Marketing at Airbnb, emphasized that the network responds to hosts' requests for reliable and professional co-hosts in their areas.
Brian Chesky, Airbnb's co-founder and CEO, reiterated the need for personalization in travel apps, aiming to move away from the traditional one-size-fits-all approach.
Summary based on 11 sources
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Sources
Bloomberg • Oct 16, 2024
Airbnb Launches Co-Host Marketplace to Boost Listing SupplyTechCrunch • Oct 16, 2024
Airbnb launches a network that lets hosts hire other hosts | TechCrunchThe Verge • Oct 16, 2024
Airbnb can now help you find somebody to manage your listing