Disney+ Battles $512M Losses with New Account Sharing Fees and Price Hikes

September 26, 2024
Disney+ Battles $512M Losses with New Account Sharing Fees and Price Hikes
  • Disney+ has introduced a new policy allowing subscribers to share their accounts with individuals outside their household for an additional fee.

  • This new feature, which began enforcement in September 2023, permits an Extra Member to stream on only one device at a time, and account holders are limited to adding just one Extra Member.

  • The policy was initially tested in select markets over the summer and is now available in the U.S., Canada, Costa Rica, Guatemala, Europe, and the Asia-Pacific region.

  • Disney aims to convert account sharers into individual subscribers through this initiative, which was announced after hints during earlier earnings calls.

  • These changes come as a financial burden to streaming consumers already facing frequent price hikes and the introduction of ads.

  • Despite potential subscriber losses, CEO Bob Iger noted that price increases have historically resulted in minimal subscriber attrition.

  • This rollout aligns with Disney+'s upcoming price hikes on most plans and the release of new high-profile content, such as 'Agatha All Along' and 'Inside Out 2'.

  • The implementation of these restrictions is expected to be completed by the end of September, potentially impacting over 110 million global subscribers.

  • Subscribers will have access to a wide range of content, including select shows in 4K and HDR, though offline downloads are not permitted.

  • Disney+ determines household status based on login activity, linked devices, and internet connection, which could affect account sharing.

  • The updated agreements indicate that account usage may be monitored for compliance, with violations potentially leading to account termination.

  • Disney's CFO emphasized that the crackdown on password sharing is intended to transition users outside the household to new subscriptions.

Summary based on 29 sources


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