FTC Investigates 'Surveillance Pricing'; AI-Driven Personalized Pricing Raises Consumer Protection Concerns

July 24, 2024
FTC Investigates 'Surveillance Pricing'; AI-Driven Personalized Pricing Raises Consumer Protection Concerns
  • The US Federal Trade Commission (FTC) is investigating 'surveillance pricing,' where algorithms and personal data are used to set prices based on individual circumstances.

  • Revionics denies using individual consumer data for pricing and emphasizes reliance on market-level factors.

  • A study is underway to explore the use of consumer data and technology like AI to customize prices for individuals without accusing specific companies of misconduct.

  • Companies can set different prices for the same product for different customers through personalized pricing practices.

  • Stock reactions showed JPMorgan Chase rising 0.1%, Mastercard falling 0.6%, and Accenture slipping 0.4%.

  • Uber's revelation years ago that customers are more likely to accept surge pricing when their phone batteries are low contributed to the concept of 'surveillance pricing.'

  • The FTC's inquiry falls under a 6(b) probe allowing broad investigations into companies' business models, potentially preceding enforcement actions.

  • The FTC has not taken a stance on banning surveillance pricing, and the investigation's outcomes could lead to public disclosure and further actions.

  • Mastercard confirmed receiving the FTC's request and pledged cooperation, while other companies are yet to respond.

  • The FTC's investigation, authorized under section 6(b), focuses on gathering information without immediate legal actions, but potential consequences may follow if illegal activities are found.

  • Companies employ 'surveillance pricing' using AI tools to adjust prices based on consumer characteristics like location, demographics, and browsing behavior.

  • Consultancies are promoting surveillance pricing models across various sectors, raising concerns about potential harm to specific communities like women and rural consumers.

  • FTC Chair Lina M. Khan stresses the need for transparency in consumer data usage for pricing strategies.

Summary based on 11 sources


Get a daily email with more World News stories

More Stories