Amazon's Project PI Uses AI to Cut Defects, Reduce Returns, and Boost Sustainability
June 4, 2024Amazon's new Project PI uses generative AI and computer vision technology to scan deliveries for defects.
The system scans items in a tunnel and isolates those with issues.
Human associates decide on the best course of action for flagged items.
The project aims to reduce returns, carbon emissions, and waste.
Amazon is also developing a large language model to analyze customer feedback.
This model aims to enhance product labeling accuracy.
The initiative seeks to improve the customer experience and support sustainability.
Summary based on 3 sources
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Sources
The Verge • Jun 3, 2024
Amazon’s Project PI AI looks for product defects before they shipTechSpot • Jun 3, 2024
Amazon is using generative AI to reduce damaged and incorrect deliveriesUS About Amazon • Jun 3, 2024
Amazon: AI spots product defects, reduces waste