Nationwide IT Failure Snarls UK Airports, Eurostar; Raises Summer Travel Concerns
May 9, 2024UK airports, including Heathrow and Gatwick, were hit by a nationwide IT glitch affecting passport e-gates, leading to significant delays.
The technical issue resulted in up to 90-minute queues and necessitated manual processing of travelers.
Eurostar services in Paris were also disrupted due to the IT problems.
The e-gates were restored around midnight with the Home Office stating that border security was not compromised during the outage.
This incident marks the second e-gate malfunction in two weeks, occurring after a recent strike by Border Force workers.
Concerns are growing over potential impacts on upcoming summer holiday travel and the implications for passenger compensation.
Authorities stress the importance of learning from this disruption to prevent future breakdowns and ensure a resilient border system.
Summary based on 16 sources
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Sources
BBC News • May 7, 2024
'Nationwide issue with e-gates' causing airport queuesThe Guardian • May 8, 2024
What went wrong with the electronic passport gates at UK airports?Insider • May 8, 2024
Passengers stuck for hours in long lines amid passport control meltdownThe Independent • May 8, 2024
Watch: Long queues build at Heathrow airport after nationwide e-gate issue