Nationwide IT Failure Snarls UK Airports, Eurostar; Raises Summer Travel Concerns

May 9, 2024
Nationwide IT Failure Snarls UK Airports, Eurostar; Raises Summer Travel Concerns
  • UK airports, including Heathrow and Gatwick, were hit by a nationwide IT glitch affecting passport e-gates, leading to significant delays.

  • The technical issue resulted in up to 90-minute queues and necessitated manual processing of travelers.

  • Eurostar services in Paris were also disrupted due to the IT problems.

  • The e-gates were restored around midnight with the Home Office stating that border security was not compromised during the outage.

  • This incident marks the second e-gate malfunction in two weeks, occurring after a recent strike by Border Force workers.

  • Concerns are growing over potential impacts on upcoming summer holiday travel and the implications for passenger compensation.

  • Authorities stress the importance of learning from this disruption to prevent future breakdowns and ensure a resilient border system.

Summary based on 16 sources


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