Lee-Anne Mackey, a resident with cerebral palsy at a Scope-run house in Melbourne, was subjected to abuse by her carers.

Covert camera footage obtained by her parents, Rob and Lorraine Mackey, exposed the carers' bullying, vile behavior, and physical abuse.

NDIS Minister Bill Shorten responded with a promise to ban the involved carers for life.

Following the discovery, Scope reported the incident to Victoria Police, resulting in the carers' dismissal and legal proceedings.

The offending carers initially pleaded guilty to assault but later appealed, receiving community work orders instead of jail time.

The abuse left Lee-Anne Mackey with lasting psychological damage, and her family deeply traumatized.

Scope's acting CEO issued an apology to the Mackey family and conveyed distress about the abuse.

The case underscores the importance of reporting abuse and ensuring strict accountability in the disability care sector.