While the AI support agent is initially limited to English, Microsoft plans to expand its availability in the future.

On November 5, 2024, Microsoft announced the launch of an AI-powered Xbox Support Virtual Agent designed to assist users with gaming-related support issues.

Currently available in preview mode, the AI chatbot is accessible to Xbox Insiders in the United States who have set English as their preferred language.

This new feature aims to enhance the overall gaming experience by providing quick and effective solutions to common problems.

The preview version of the Support Virtual Agent includes customization options, although the differences between the two agents have not been disclosed.

For more details and eligibility, users are encouraged to visit Xbox Wire for complete information on the new feature.

The Xbox Insider Programme allows players to provide feedback on new Xbox system updates and in-development features for consoles and Windows devices.

In addition to the Virtual Agent, US players will soon be able to purchase and play Xbox games through the Android mobile app.

Players can customize their support experience by choosing between two different chatbot designs via an ellipsis menu icon.

Users can interact with the bot through text or voice, and it includes an 'Ask a question' option that opens in a new browser window.

If the bot is unable to answer a question, it offers users the option to connect with a live support agent during operating hours.

This trial is expected to pave the way for further AI developments for Xbox, potentially including AI-generated art and game testing.