The survey revealed that 60% of employees using robotics and AI anticipate positive impacts on their productivity, job satisfaction, and safety.

Concerns about automation often stem from unfamiliarity, but hands-on experience tends to lead to more positive views among employees.

As part of its AI Ready initiative, Amazon plans to provide free AI skills training to two million people globally by 2025.

In 2024, Amazon allocated $750 million to enhance workplace safety by utilizing robotics to reduce physically demanding tasks for employees.

Looking ahead, Amazon is launching a fellowship program in collaboration with MIT in 2025 to improve automation practices and enhance employee experience.

The future at Amazon envisions a collaborative environment between people and technology, aimed at fostering a safer and more productive workplace.

A recent MIT survey, funded by Amazon and conducted by Ipsos, surveyed over 9,200 workers from nine countries, primarily in office jobs, to gauge perceptions of AI and automation in the workplace.

Despite concerns about job replacement due to automation, many workers recognize the potential benefits of AI in the workplace.

Employees who feel happy and invested in their work are more likely to view automation as beneficial.

Ultimately, workers who prioritize career advancement and embrace AI tools are likely to benefit the most from technological adoption.

Since 2020, Amazon has committed over $1.2 billion to upskill more than 300,000 employees, preparing them for high-growth jobs in technology.

The research indicates that more workers perceive benefits from new technologies than drawbacks, particularly those who solve complex problems and feel valued by their employers.