Dorit Zilbershot, vice president of ServiceNow, announced that the company saved over $350 million in the past year by leveraging generative AI and AI agents.

She believes that the potential of AI agents is just beginning to be realized, predicting their future capabilities to autonomously perform tasks such as form filling and computer troubleshooting.

Lan Guan from Accenture highlighted a successful AI agent implemented for an international airline, which assists travelers and has gained 300,000 active users monthly, handling an impressive 20 million queries.

Mike Holm from Microsoft Azure noted that generative AI tools are being widely adopted by developers, suggesting a future where programming evolves from traditional coding to using prompts, thereby enhancing creativity and innovation.

Zilbershot refuted claims of a generative AI bubble, attributing such concerns to unmet early predictions about widespread job losses, which have not materialized; instead, work roles are evolving and becoming more complex.

Zilbershot emphasized the broad integration of AI across various sectors, including customer service, IT support, HR processes, developer assistance, and marketing, with plans for further expansion.

The integration of AI is expected to shift the management of industrial IT infrastructures towards an agent-based model, akin to human employee management.

These AI agents have significantly enhanced employee productivity by 20%, allowing staff to resolve technical issues independently.