The lab will focus on the ethical and responsible use of Generative AI technologies while streamlining administrative tasks and improving customer service responses.

Key areas of focus for the lab include enhancing data processing and analysis across the council to improve overall efficiency.

Over the next year, the lab plans to conduct workshops, prototype development, and public engagement initiatives to pinpoint challenge areas for AI implementation.

On February 20, 2025, Dublin City Council, in collaboration with Trinity Business School and ADAPT, launched Ireland's first Generative AI Lab, aimed at enhancing local government services through artificial intelligence.

Finally, the initiative aims to integrate AI into Dublin City Council's long-term digital strategy, ensuring that staff are adequately trained to utilize these advanced technologies.

As a research hub, the lab will explore the capabilities of Generative AI, which can create new content and solve complex problems by learning from extensive data sets.

Additionally, the lab seeks to establish best practices for the ethical governance of AI technologies, influencing policy frameworks both locally and internationally.

This initiative aims to attract industry collaborations and leverage cutting-edge AI solutions to meet the evolving needs of Dublin City Council.

The initiative will also address critical issues related to AI governance, ethics, and transparency, fostering innovation in large language models and human-computer collaboration.

Professor John D. Kelleher from ADAPT emphasized the lab's mission to apply AI research responsibly to address public sector challenges and ensure positive societal impacts.

The lab will work closely with Dublin City Council service owners to identify specific areas where AI can streamline operations and enhance customer interactions.

Jamie Cudden, Smart City Program Manager at Dublin City Council, highlighted the potential of Generative AI to significantly improve service delivery and public engagement.