On January 14, 2025, HCLTech announced an expansion of its strategic partnership with Microsoft, focusing on enhancing customer service experiences through generative AI and cloud solutions.

Microsoft's corporate vice president, Charles Lamanna, expressed enthusiasm about the partnership, highlighting a shared vision to transform the Contact Center as a Service (CCaaS) market through AI.

Anil Ganjoo, Chief Growth Officer at HCLTech, emphasized the company's commitment to leading AI-driven innovation in the CCaaS sector, combining their digital transformation expertise with Microsoft's capabilities.

This collaboration marks a significant advancement in the CCaaS sector, aiming to redefine customer interactions by leveraging AI and cloud technologies for faster and more personalized support.

As part of this partnership, HCLTech will serve as the preferred partner for migrating Nuance customers to Microsoft Dynamics 365 Contact Center through a specialized Nuance Migration Factory.

The collaboration will involve over 550 professionals from Nuance's Enterprise Professional Services, enhancing HCLTech's expertise in conversational AI.

Despite the positive developments, HCL Technologies shares closed at ₹1,985.25, reflecting a slight decrease of ₹10.35 or 0.52% on the BSE.