C1, a global technology provider, has released a report titled 'The Era of AI-Powered Connected Human Experience is Underway,' which highlights the growing integration of generative AI across various industries.

The report surveyed over 500 decision-makers from sectors such as finance, healthcare, education, and manufacturing, showcasing the significant role of AI in modern business strategies.

An impressive 86% of leaders agree that a unified approach to employee and customer experience solutions is critical for success in generative AI applications.

Early adopters of generative AI are gaining a competitive edge, as organizations that learn from their implementations tend to outperform those that delay adoption.

In fact, 99% of organizations have expedited their AI adoption plans, with 51% of leaders significantly accelerating AI integration in their operations.

Key findings from the report indicate that 100% of organizations are setting new KPIs to evaluate generative AI applications, with a strong focus on enhancing interaction quality.

C1's research reveals that diverse sectors are realizing value from generative AI, with high usage reported in utilities (86%), healthcare (81%), and manufacturing (75%).

Organizations are utilizing generative AI for critical tasks, including 85% for automation, 84% for product co-development, and 68% for virtual assistants.

Moreover, 90% of organizations believe that AI improves the human experience in the workplace, leading to the adoption of advanced tools for dynamic workflows.

However, 65% of organizations have updated their cybersecurity protocols to mitigate AI-related risks, underscoring the need for careful implementation strategies.

The report also addresses potential risks associated with generative AI, such as data privacy, intellectual property concerns, and cybersecurity risks.

Mark Langanki, CTO of C1, emphasized the company's commitment to enhancing experiences through AI-powered solutions, particularly in key industries.