ANA integrates with Ericsson’s NetCloud Artificial Intelligence for IT Operations (AIOps) dashboard, which identifies performance-driven anomalies and provides real-time network insights.

Currently, approximately 37,000 enterprises managing 2.9 million devices will have access to ANA, which is embedded in Ericsson's NetCloud management and orchestration solution.

Ericsson's innovative architecture allows multiple AI agents to collaborate on complex tasks, improving response accuracy and speed.

ANA's capabilities extend beyond text responses; it will soon present data visually in formats like pie charts and bar graphs to enhance comprehension.

All AI components of ANA are securely hosted within Ericsson's infrastructure, ensuring user and data privacy without relying on third-party generative AI services.

Demonstrations of ANA and the NetCloud AIOps dashboard will be available at Ericsson's NRF 2025 booth #3948, showcasing innovations that will support Ericsson Private 5G solutions.

The large language model (LLM) behind ANA combines insights from the enterprise's network with Ericsson's documentation, assisting users in configuration, problem-solving, and action recommendations.

Ericsson has launched the NetCloud Assistant (ANA), a generative AI-based virtual expert designed to simplify enterprise 5G network administration.

ANA stands out from traditional chatbots by reading, understanding, and generating new text and graphical content, providing personalized responses based on specific customer network information.

Key functionalities of ANA include knowledge summarization, configuration assistance for WAN devices, enhanced troubleshooting, and future capabilities like policy recommendations and custom graph generation.

ANA automates common diagnostic tasks and offers step-by-step instructions to troubleshoot connectivity issues, significantly reducing mean time to repair.

Pankaj Malhotra, Head of Enterprise Networking and Security at Ericsson, emphasized that ANA empowers IT teams to efficiently manage 5G administration challenges, enhancing network reliability and user experience.