AI Revolution: 99% of Firms Fast-Track Adoption, Transforming Work and Customer Interaction
November 22, 2024C1, a global technology solution provider, has released a report titled 'The Era of AI-Powered Connected Human Experience is Underway,' which highlights the rapid integration of generative AI across various industries.
A significant 90% of organizations believe that AI positively impacts the workplace human experience, prompting the adoption of advanced tools for dynamic workflows.
Generative AI is already being utilized for key activities, with 85% of organizations employing it for automation, 84% for co-developing products and services, and 68% for virtual assistants.
The report draws insights from over 500 decision-makers in sectors such as finance, healthcare, education, and manufacturing, showcasing the significant role of AI in modern business strategies.
In a clear indication of urgency, 99% of organizations have expedited their AI adoption plans, with 51% of leaders significantly accelerating integration into their operations.
Key findings reveal that 80% of respondents consider generative AI essential for improving employee collaboration and work quality, while 76% see it as crucial for enhancing customer interactions.
Additionally, all organizations surveyed are developing new KPIs focused on the quality of interactions enhanced by generative AI.
However, the report also identifies risks associated with generative AI, including data privacy, intellectual property issues, and cybersecurity threats.
In response to these challenges, 65% of organizations have updated their cybersecurity protocols to manage new AI-related risks.
Mark Langanki, CTO of C1, emphasizes the importance of AI solutions in enhancing collaboration, networking, and security in businesses.
C1 serves over 6,000 customers daily and collaborates with nearly half of the Fortune 100, showcasing its extensive industry impact and expertise.
Early adopters of generative AI are gaining a competitive edge, as organizations that learn from their implementations tend to outperform those that delay adoption.
Summary based on 2 sources
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Sources
Cision PR Newswire • Nov 21, 2024
C1 Edge Research Reveals 99% of Organizations Are Accelerating Generative AI Adoption to Enhance Employee and Customer ExperiencesHigh-Performance Computing News Analysis | insideHPC • Nov 21, 2024
C1 Edge Research: 99% of Organizations Accelerating Gen AI Adoption - High-Performance Computing News Analysis | insideHPC