Italy Cracks Down on Fake Reviews with New Tourism Legislation: Fines Up to €10 Million

March 27, 2025
Italy Cracks Down on Fake Reviews with New Tourism Legislation: Fines Up to €10 Million
  • Violations of these new rules can result in fines ranging from €5,000 to €10 million, with enforcement overseen by the Italian Competition Authority.

  • Travelers can expect more trustworthy reviews, making it easier to make informed decisions about where to stay and dine, thereby improving their overall experience in Italy.

  • The law also prohibits the sale of reviews and mandates that all reviews must be detailed and relevant.

  • Businesses will have the right to request the removal of outdated or misleading reviews that are over two years old or inaccurate due to facility upgrades.

  • Establishments can respond to comments and request the removal of false or outdated reviews, which helps maintain the integrity of feedback.

  • Major review platforms like TripAdvisor and Google will face increased accountability for verifying the authenticity of reviews and removing fake ones.

  • Fake reviews can be malicious, originating from competitors or disgruntled individuals, or mistaken, coming from customers who have not visited the business.

  • These measures aim to enhance the reliability of online reviews, benefiting both tourists and businesses in Italy's competitive tourism sector.

  • Italy's approach to regulating online reviews could serve as a model for other countries facing similar challenges in the tourism industry.

  • Italy's tourism minister, Daniela Santanché, has announced new legislation aimed at combating the rising issue of fake online reviews that threaten business reputations and consumer trust.

  • The new regulations will require proof of visit from reviewers, such as receipts or booking confirmations, and will ban incentivized reviews, where businesses offer rewards for positive feedback.

  • Reviewers must submit their reviews within 15 days of their experience and identify themselves through traceable means to ensure authenticity.

Summary based on 3 sources


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