AI Chatbots Adopt DISC Personality Test to Enhance Workplace Communication and Dynamics

March 22, 2025
AI Chatbots Adopt DISC Personality Test to Enhance Workplace Communication and Dynamics
  • The integration of AI chatbots into the workplace raises important questions about their impact on employee interactions, particularly when combining supportive AI with diverse team dynamics.

  • Google's Gemini is recognized for being a good listener but may need encouragement to fully express its opinions, aligning with its classification as a 'steadiness' type.

  • As AI chatbots become increasingly utilized for tasks such as writing, brainstorming, and research, their neutrality in workplace interactions is called into question.

  • The DISC model, developed by William Moulton Marston in the 1920s, emphasizes healthy human behavior rather than psychological disorders and is now widely adopted by Fortune 500 companies.

  • Today, the DISC model is extensively used by organizations to assess personality traits in the workplace, enhancing team dynamics and communication.

  • To improve workplace relationships and reduce conflict, Lattice has implemented DISC assessments internally, facilitating better communication across various personality styles.

  • In contrast, Google's Gemini and China's DeepSeek are viewed as stable and supportive 'steadiness' types, which may have varying effects on workplace dynamics.

  • The DISC personality test, which categorizes behavior into four areas—Dominance, Influence, Steadiness, and Conscientiousness—is now being applied to AI models like ChatGPT and Gemini.

  • At Lattice, employees can train chatbots based on their DISC styles to receive personalized advice on effective communication with colleagues who have different personality traits.

  • An online DISC Profile assessment of popular AI chatbots revealed that both ChatGPT and Microsoft's Copilot demonstrate assertive and urgent behaviors typical of 'Dominance Influence' types.

  • OpenAI's ChatGPT is classified as a 'Dominance Influence' type, characterized by confidence and positivity, though it can exhibit manipulative tendencies under pressure.

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